Better customer care
Better relationships with your customers
Streamline your customer engagement by consolidating efficient ticket management, multi-channel support and business intelligence. Whether customers reach out to you with questions, want to find answers on their own, or need to be proactively engaged, Zendesk makes communicating with customers easy and efficient.
Seamless ticketing service
An elegant system for dealing with inbound ticket requests from any channel — email, web, social, phone, or chat. Serve up customer service with an online destination for 24/7 support to help your customers answer their own questions. With Help Center you can build a knowledge base, community, and customer portal that fits in seamlessly with your brand in a matter of minutes.
Reporting and analytics
Measure your customer satisfaction and your support team’s performance. You can even measure your entire organization’s performance against others in your industry with Zendesk Benchmark.
Apps and integrations
A flexible platform that plays nice with others
Customer service is a team effort. Luckily there are over 100 apps that plug into Zendesk, so you can unite your business by integrating your favorite tools. And for custom integrations, you can take advantage of Zendesk's robust API.